Privacy Policy

OzCleanery Services Pty Ltd

OzCleanery Services Pty Ltd is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). These principles govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of the Office of the Australian Information Commissioner at: https://www.oaic.gov.au

What Is Personal Information And Why Do We Collect It?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include:

• Names
• Phone numbers
• Email addresses
• Residential or service addresses

We collect your Personal Information for the primary purpose of:

• Providing cleaning services (upholstery & car seat cleaning)
• Communicating with you regarding bookings and enquiries
• Providing quotes and customer support
• Marketing and promotional activities (where consent is given)

We may also use your Personal Information for secondary purposes closely related to the primary purpose, where you would reasonably expect such use.

You may unsubscribe from marketing communications at any time by contacting us.

How We Collect Personal Information

We collect Personal Information in a variety of ways, including:

• Phone calls
• SMS or messaging
• Email correspondence
• Website contact or quote forms (ozcleanery.com)
• Social media interactions

Where reasonable and practicable, we collect your Personal Information directly from you.

Sensitive Information

Sensitive information is defined in the Privacy Act and includes details such as health information, religious beliefs, or criminal records.

OzCleanery Services Pty Ltd does not typically collect sensitive information. If it is required, it will only be:

• With your consent; or
• Where required or authorised by law

Third Parties

In some circumstances, we may receive information from third parties (for example, referrals or booking platforms). Where this occurs, we will take reasonable steps to ensure you are aware of the information provided to us.

Disclosure Of Personal Information

Your Personal Information may be disclosed in the following circumstances:

• Where you have consented
• To service providers assisting in business operations (e.g. booking systems)
• Where required or authorised by law

We do not sell or rent your Personal Information to third parties.

Security Of Personal Information

Your Personal Information is stored securely and protected from misuse, loss, and unauthorised access, modification, or disclosure.

When your Personal Information is no longer required, we will take reasonable steps to destroy or de-identify it. Some information may be retained for legal or administrative purposes.

Access To Your Personal Information

You may request access to the Personal Information we hold about you and request corrections if necessary.

To request access, please contact us in writing using the details below.

We will not charge a fee for access requests but may charge a small administrative fee for providing copies.

For security purposes, we may require identification before releasing information.

Maintaining The Quality Of Your Information

We aim to keep your Personal Information accurate and up to date. If you believe any information we hold is incorrect or outdated, please contact us so we can update it.

Policy Updates

This Privacy Policy may be updated from time to time and will be available on our website.

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