Terms & Conditions

OzCleanery Services Pty Ltd

These Terms & Conditions govern the provision of services by OzCleanery Services Pty Ltd ("we", "our", "us") to you ("the client", "you"). By booking or using our services, you agree to the following terms.

We provide professional cleaning services including upholstery, furniture, carpet, and car seat cleaning across Adelaide.

1. Services Provided

OzCleanery Services Pty Ltd provides:

• Upholstery & furniture cleaning
• Car seat cleaning (mobile service)
• Carpet cleaning
• NDIS-approved services (where applicable)

All services are carried out with care, using professional equipment and industry-standard techniques.

2. Bookings & Quotes

• Quotes are estimates based on information provided at the time
• Final pricing may vary depending on size, condition, and additional requirements
• Bookings are subject to availability
• Same-day services may be limited

3. Furniture & Access Requirements

To ensure safe and efficient service:

• Clients must provide a safe, clear, and accessible working area
• All areas must be free from hazards, obstructions, and safety risks
• Restricted or unsafe access may result in rescheduling or service refusal

4. Stain Removal & Results Disclaimer

While we aim for the best results:

• Not all stains, marks, or odours can be fully removed
• Results depend on: Material type, Age and condition, Level of staining or neglect

We do not guarantee complete removal of:

• Long-term stains
• Severe wear or lack of maintenance

We restore items to the best possible condition achievable.

5. Mobile & Commercial Service Conditions

• Adequate space must be provided for equipment setup
• Unsafe or unsuitable conditions may result in service refusal or rescheduling
• Commercial or NDIS locations must comply with workplace safety standards

6. NDIS / Commercial Clauses

• Services may be provided under NDIS plans, in which case NDIS service agreements and consent forms are required before work commences
• Clients must provide all necessary support information and confirm NDIS eligibility
• Commercial clients may require risk assessments or site-specific instructions
• Any additional equipment, access, or insurance requirements must be confirmed before service

7. Payments

• Payment is due upon service completion unless otherwise agreed
• A deposit may be required to secure your booking
• Methods accepted: cash, bank transfer, or agreed alternative
• Late payments may incur additional fees

8. Cancellations & Rescheduling

• Clients must provide reasonable notice for cancellations or changes
• Late cancellations may result in a cancellation fee
• We may reschedule due to unforeseen circumstances

9. Damage Waiver

Clients acknowledge that OzCleanery Services Pty Ltd uses professional equipment and methods. Clients accept that:

• Pre-existing damage may exist
• Fragile or delicate items may be at risk
• Furniture, carpets, or upholstery may not be fully restored in cases of severe wear or prolonged neglect

10. Liability

• We take all reasonable care during cleaning
• We are not liable for results limited by material type, age, or existing damage
• Clients must inform us of any fragile, antique, or delicate items

11. Safety & Access

• Clients must ensure a safe and hazard-free work environment
• We may refuse service if conditions are unsafe
• All staff comply with occupational health and safety standards

12. Policy Updates

These Terms & Conditions may be updated from time to time and will be available on our website.